Our hospital
Patient Satisfaction
St Anthony’s Hospital has pursued the active canvassing of patient feedback for over 10 years.
The staff at St Anthony’s welcome the comments and views of the users of its services. A structured survey questionnaire seeks the views of patients against in excess of 55 criteria covering aspects such as the professionalism and communication of our staff to the taste and choice of food. All comments are discussed and reviewed at the monthly senior management meeting.
We aim to achieve the highest standards in the services we provide and regard the feedback from our patients and their visitors as vital in this achievement.
Between 2004 and 2007:-
- Over 5,500 responses recommended St Anthony’s Hospital. This represented over 99% of survey returns.
- 95% of patient responses regarded the services they experienced as either Excellent or Good.
- Over 97% of patient responses regarded the quality of their pre-admission information as either Excellent or Good.
- 97% of patient responses regarded the nursing staff as either Excellent or Good.
- Over 92% of patient responses regarded the food as either Excellent or Good.
- 99% of patient responses regarded the service given to their visitors as either Excellent or Good.
